Privacy policy

Privacy Policy

Last updated: October 8, 2026

NORVLANE is operated by Launch ECOM LLC ("NORVLANE," "we," "us," or "our").

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit norvlane.com, purchase our products, communicate with us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order Information

Details regarding products purchased, orders placed, transaction amounts, shipping preferences, and order history.

Payment Information

Payments are processed through supported third-party payment providers. Payment information is handled according to the security standards and privacy practices of those providers.

Device and Usage Information

We may collect information such as your IP address, browser type, device information, pages viewed, and interactions with our website.

Customer Communications

Information you provide when contacting our customer support team, submitting inquiries, or requesting assistance.

2. How We Use Your Information

We use personal information to:

Process and fulfill customer orders.
Arrange shipping and delivery.
Provide order confirmations and updates.
Respond to customer inquiries.
Handle returns, refunds, and customer support requests.
Maintain the security and functionality of our website.
Detect and prevent fraud or unauthorized activity.
Improve our products and customer experience.
Send marketing communications where permitted by applicable law.
Measure the effectiveness of advertising campaigns.
Comply with applicable legal obligations.

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including payment processors, shipping partners, customer support providers, analytics services, and advertising platforms.

These parties may process personal information to provide services to us, subject to applicable legal requirements and contractual protections.

4. Cookies and Advertising Technologies

Our website may use cookies and similar tracking technologies to maintain essential shopping functionality, remember preferences, analyze website activity, and support advertising.

Where enabled, advertising technologies such as Meta Pixel may help us understand how visitors interact with our website and measure advertising performance.

Depending on the technology and applicable law, certain advertising-related disclosures of personal information may be considered targeted advertising, sharing, or a sale of personal information.

Where required, we provide appropriate privacy notices and mechanisms to exercise applicable privacy choices.

You may also be able to manage cookies through your browser settings or privacy controls made available on our website.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, collections, promotions, and special offers.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Transactional communications relating to purchases, account activity, or customer service may still be sent when necessary.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and compliance with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also have rights concerning targeted advertising, the sale or sharing of personal information, or the use of certain sensitive data.

To submit a privacy request, contact us at:

infonorvlane@gmail.com

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

9. Children's Privacy

Our products and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.