Refund policy

Refund & Return Policy

Last updated: October 8, 2026

At NORVLANE, we want you to feel confident and comfortable with every purchase. If something isn't quite right, we're here to help.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Have all original tags attached.
Be free from stains, odors, damage, or signs of wear.
Be accompanied by proof of purchase or an order number.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

How to Request a Return

To initiate a return, please contact us at infonorvlane@gmail.com with your order number and the reason for your return.

Our customer support team will review your request and provide return instructions.

Please do not send items back without receiving return authorization and the correct return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an incorrect, damaged, or defective item, contact us as soon as possible at infonorvlane@gmail.com.

Include your order number, a description of the issue, and photographs where appropriate.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

For confirmed incorrect, damaged, or defective products, NORVLANE will cover reasonable return shipping costs when a return is necessary.

Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated during the return authorization process.

Where an item arrives damaged, defective, or incorrect, we will provide a suitable resolution at no additional return shipping cost to the customer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.